Returns & Refunds
We can only accept returns that have a factory fault which have been brought to our attention within 14 days of the delivery date.
Items which have been bought at clearance (sale or special offer) prices are non-returnable.
All faults need to be reported via email to email@example.com, please supply company name, product code, date purchased and also clear images and description of the issue.
We will then look into this matter for you ASAP, however please allow 72 hours for us to do so.
No refunds will be given unless factory faulty items have been purchased and an exchange is not satisfactory.
We only refund standard Royal Mail 2nd Class delivery charges.
Once authorised please send any returns in the original packaging with a copy of your invoice, company details and details of the fault to the following address:
Pure Fashions / Red Cuckoo
142 Commercial Road
London E1 1NL
Incorrect Goods Received/Shortages
We inspect and double check all orders before being dispatched to ensure you receive the correct items. However if for some reason the product you have received is not what you ordered or short, please contact firstname.lastname@example.org immediately quoting your company name, order number and details of the products. We will then advise on how to proceed.